Consumers Affair
- SAP Call Centre plays an important role as a hub in getting feedbacks as it serves as a communication platform between SAP and the consumers.
- Our customers will be given access to the customer information system and as the platform for dissemination of information.
- Water forum will be a platform for the public to provide feedback by raising issues and giving their opinion, reaction and concern on water related development which affects their interest.
- Developing water supply crisis contingency or emergency response plan to minimise interruption and fast recovery of water supply.
- Providing products and services of the highest quality and promoting friendly atmosphere to consumers.
- Tariff review will take into account the affordability and willingness to pay.
