Syarikat Air Perlis had successfully undertook the corporatisation process of Bahagian Bekalan Air JKR Perlis [BBA] on 1st January 2015. BBA is a section of JKR Perlis responsible to manage water services in Perlis until the corporatisation date and sanctioned by SPAN as operator of public water supply system (individual license).

F.A.Q

Di mana anda perlu salurkan setiap aduan tentang sebarang masalah berkaitan bekalan air?

E-melkan kepada aduan [@] airperlis.com.my

Bila meter anda akan dipasang setelah permohonan diluluskan?

Setelah selesai proses permohonan baru & mengikut terma dan syarat yang telah ditetapkan oleh SAP.

Kenapa pemotongan bekalan dikuatkuasakan?

  • Untuk memungut jumlah tertunggak dari pengguna kerana gagal menjelaskan tunggakan bil air
  • Untuk meningkatkan kecekapan aliran tunai syarikat
  • Untuk memberi kesedaran kepada pengguna betapa pentingnya menjelaskan bil mengikut tempoh ditetapkan

Bilakah penguatkuasaan pemotongan bekalan akan terjadi?

  • Pengguna gagal menjelaskan tunggakan dalam masa yang ditetapkan
  • Pengguna gagal untuk menjelaskan baki hutang tertunggak
  • Pengguna didapati membuat sambungan haram ke premis

Bila bekalan air anda akan disambung semula?

Bekalan air akan disambung semula pada hari yang sama di mana semua bayaran tertunggak dijelaskan.

Bill Payment

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Corporate Social Responsibility

  • Contributing towards state and national social development through our Corporate Social Responsibility (CSR) programs.
  • Sharing responsibility by creating awareness to the public on the importance to ensure sustainable environment through the water conservation program.
  • Promoting productive water usage practices and reducing wastage among the members of the public.
  • Keeping abreast with progress of development in the State of Perlis.
  • Frequent interaction with the public to keep pace with state development.

 

Consumers Affair

  • SAP Call Centre plays an important role as a hub in getting feedbacks as it serves as a communication platform between SAP and the consumers.
  • Our customers will be given access to the customer information system and as the platform for dissemination of information.
  • Water forum will be a platform for the public to provide feedback by raising issues and giving their opinion, reaction and concern on water related development which affects their interest.
  • Developing water supply crisis contingency or emergency response plan to minimise interruption and fast recovery of water supply.
  • Providing products and services of the highest quality and promoting friendly atmosphere to consumers.
  • Tariff review will take into account the affordability and willingness to pay.

 

Technical Excellence

  • Completing SAP totally integrated ICT-based applications centre as the backbone of its operations management.
  • Strengthening core functions such as customer services, NRW management, preventive maintenance and upgrading infrastructure.
  • Compliance to the technical and performance standard as specified in the regulations, rules and guidelines.
  • Standard Operating Procedures (SOP) will be reviewed and enhanced in conjunction with the new licensing regime and to ensure quality services are provided to our customers.
  • Developing skilled and competent workers through continuous training and certification.
  • Implementing self-regulated design works approval by a Competent Person for application and approval of new water supply schemes and self-issuance of the Certificate of Completion and Compliance (CCC).
  • Embarking on operational research programmes through collaboration program with the proposed Malaysian Water Academy and institution of higher learning such as Universiti Malaysia Perlis (UniMAP) for innovation, knowledge enhancement and operational improvements.
  • Executing benchmarking periodically – locally and globally.
  • Establishing culture for innovation and excellence.
  • Encouraging operations optimisation and reduce wastage/redundancies.
  • Reengineering and increasing productivity of manpower and resources

 

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Pengunjung

Hari Ini80
Kelmarin216
Minggu Ini80
Bulan Ini5590
Jumlah202901

Isnin, 27 Mei 2019

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Hubungi Kami

Syarikat Air Perlis Sdn Bhd
d/a Kompleks JKR Negeri Perlis
KM 3, Jalan Raja Syed Alwi,
01000 Kangar,
Perlis Indera Kayangan.

Tel. No. : 04 - 977 9300
Fax No. : 04 - 978 1300
E-Mail: aduan[at]airperlis.com.my